RULES OF ENGAGEMENT FOR DIFFICULT CONVERSATIONS

We all have to have difficult conversations at some time or another.

• Breaking bad news

• challenging an opinion or decision

• butting heads with someone in the office

• handling a disgruntled client

• opening a hot topic

• giving negative feedback

• firing an employee...and more

Knowing how to handle those kinds of conversations effectively—to ensure results and resolution—will reduce your stress, impress your boss, and retain your employees and customers.

There is a reliable process and a set of "rules" to follow that will help you succeed every time. This teleseminar discusses the "rules", gives real life examples of how to use them, and an opportunity to practice.

This teleseminar gives you the rules. To feel more fully competent, comfortable and confident, take the Foundational People Skills Certification Program and master communication, conflict & anger management and negotiation.